Frequently Asked Questions

Please review our support guides below to resolve common queries:

  • Earn revenue: generate income from donations, memberships and subscriptions (view)
  • Become a supporter: learn how to support a publication (view)
  • ​Cancellation: how to cancel your recurring payment (view)
  • Payment changes: update the amount of your recurring payment (view)
  • Credit card: how to add, delete or change a credit card (view)
  • Missed payment: learn about our process for missed payments (view)
  • Account activation: gain access to your account (view)
  • Password reset: add a new password for your account (view)
  • Update email address: how to change your email (view)

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